Working at CIMA Huthwaite

The registered manager had a robust system in place to ensure actions were taken following incidents and learning was shared with staff.

Staff told us they felt confident they would be listened to when raising issues. One person told us, 'I raised concerns and immediately they were dealt with.'

There were enough staff to meet the individual needs of people. People told us there were always enough staff on duty to deliver care safely and records we reviewed supported this.

The registered manager had a good oversight of the service; they worked alongside staff and knew the people using the service, their relatives and staff well.

We reviewed activity plans for each person living at the home and these had been developed according to their needs. People had the opportunity to undertake educational activities.