Last updated: 9 February 2026
"A family-like team spirit and wide range of activities, but incomplete incident records and basic training need improvement."
However, we found the recording of some incidents lacked sufficient detail... the kit used to destroy controlled drugs was not being used in line with the manufacturer’s instructions
Staff were well motivated... “It is like 1 big family here. It is horrible if someone passes, you get so attached”
The service was well staffed... “We are not short staffed... Agency staff are very few and far between”. The registered manager said, “We are almost fully recruited for carers and nurses”
Staff training was regularly refreshed and staff said they were well supported. “We have very regular supervision”
Staff respected their leaders... “[The registered manager] is good, very approachable”, “I really love our managers at the moment. They are so nice"
There was a wide range of activities... 2 activities ladies... Virtual Reality sandcastle building competition... inter-generational engagement with school and nursery groups
Training covers basics like regular refreshers and supervision, but no specialist courses or funded qualifications.
Staff training was regularly refreshed and staff said they were well supported. “We have very regular supervision”
Some incident records lack enough detail, and one medication destruction process isn't done right.
the recording of some incidents lacked sufficient detail to enable the full circumstances around these events to be understood... the kit used to destroy controlled drugs was not being used in line with the manufacturer’s instructions
Staffing is solid with few agency workers, but still almost fully recruited and short if someone calls in sick.
“We are not short staffed, that is only an issue if someone is sick”... “We are almost fully recruited for carers and nurses”
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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