Last updated: 9 February 2026
"Supportive management and positive team culture stand out, although basic training and weak staff retention hold it back."
The provider had effective safeguarding systems in place and all the staff we spoke with had a good understanding of what to do to make sure people were protected from harm or abuse. Systems for administering, storage and monitoring medicines were safe.
Staff said the team worked well together. We were told, 'Other staff are very good and communicate well.' Staff spoke positively about the registered manager and felt they were supportive.
There were enough staff to support people's needs. On the days of our visit, when people needed assistance staff responded promptly.
Staff we spoke with said they had received appropriate training to carry out their roles so they could support people to a good standard. Records demonstrated staff had received training required according to legal and industry standards.
Staff told us they felt listened to and that the registered persons were approachable, open and honest. A staff member told us, 'I can see the manager any time. She is very easy to talk to.'
People were involved in numerous other activities such as pottery, craft, music therapy, bowling, visiting the pub, and going out on walks. The service had two vehicles to enable people to get around the community.
Staffing is adequate to meet needs, but no details on low agency use or staff staying long-term.
Staffing levels were satisfactory, and people received timely support from staff when this was required.
Only standard training like induction and mandatory courses, no specialist training or funded qualifications.
Staff had records to demonstrate they had received an appropriate induction. Records demonstrated staff had received training required according to legal and industry standards.
Varied activities like crafts, music therapy and outings, but no dedicated activities coordinator or special programmes.
People were engaged in activities. For example, on the days of the inspection some people attended day centres. People were involved in numerous other activities such as pottery, craft, music therapy, bowling, visiting the pub, and going out on walks.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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