Working at Chy-An-Towans

The provider had effective safeguarding systems in place and all the staff we spoke with had a good understanding of what to do to make sure people were protected from harm or abuse. Systems for administering, storage and monitoring medicines were safe.

Staff said the team worked well together. We were told, 'Other staff are very good and communicate well.' Staff spoke positively about the registered manager and felt they were supportive.

There were enough staff to support people's needs. On the days of our visit, when people needed assistance staff responded promptly.

Staff we spoke with said they had received appropriate training to carry out their roles so they could support people to a good standard. Records demonstrated staff had received training required according to legal and industry standards.

Staff told us they felt listened to and that the registered persons were approachable, open and honest. A staff member told us, 'I can see the manager any time. She is very easy to talk to.'

People were involved in numerous other activities such as pottery, craft, music therapy, bowling, visiting the pub, and going out on walks. The service had two vehicles to enable people to get around the community.