Last updated: 10 February 2026
"Hands-on approachable manager and supportive team culture, although activities lack a dedicated coordinator and training misses funded qualifications or career paths."
People were protected from abuse by staff who had received training... Risks... were identified and assessed... People received their medicines as prescribed... procedures... to ensure the process was carried out safely. Senior staff... reviewed practice... to ensure lessons could be learned.
Staff told us they felt well supported... 'Brilliant. We all work together in a team.' Staff felt listened to when they shared feedback. The registered manager created an open culture where they led by example.
There were enough staff on duty to meet people's needs in a timely manner... 'There is sufficient staff to support the service users. I get chance to spend quality time with them rather than just making sure that they are washed dressed and fed.'
Staff received training relevant to their roles. New staff received an induction... shadowing existing staff... 'Great and better than I had received in other care jobs.' Staff told us that ongoing training opportunities meant they could continually develop their knowledge and skills.
The registered manager is very hands on which makes them more approachable. Staff told us they received good support from the registered manager... 'We can approach the manager with anything.'
People enjoyed a range of activities... for example, one person liked operatic music. The staff had arranged an interactive screen link to a renowned opera house. Other people... enjoying Spanish classes and... animal visitors.
Varied activities like classes, music screens and animal visits but no dedicated coordinator or specialist programmes to make the job more fulfilling.
People enjoyed a range of activities that were arranged to meet people's needs. For example... interactive screen link to a renowned opera house... Spanish classes and everyone spoke positively about the animal visitors.
Good training and induction but no funded qualifications, career paths or named specialist programmes.
Staff received training relevant to their roles. New staff received an induction from the provider which included shadowing... Staff told us that ongoing training opportunities meant they could continually develop their knowledge and skills.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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