Working at Churchill House
745 Holderness Road, Hull, HU8 9AR
Operated by Southcrest Care Ltd
24 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Approachable management, good training and a warm culture, but busy staff lead to task-focused care and incomplete medicine safety records."
Safety & Risk
4/10
!
Some medicine records where not updated or in place for additional safety considerations. For example, individual risk assessments for paraffin-based products and specific instructions.
Staff Culture
6/10
✓
Staff told us, 'The manager is approachable and fair, she is very open.' Churchill House was welcoming, and the atmosphere was warm and supportive.
Staffing Levels
4/10
!
staff were busy and care appeared at times task centred. We received mixed feedback from people and staff in relation to appropriate staffing levels to meet people's needs in a timely way.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff were appropriately trained and supported to meet people's needs. Staff received supervision and appraisals and had regular support from the management team.
Management
6/10
✓
Management were visible, approachable and took a genuine interest in what people, staff, family and other professionals had to say. Staff felt able to raise concerns with managers without fear.
Programmes
5/10
!
Per 2020 comprehensive inspection: An activities co-ordinator arranged group activities such as bingo, singers, parties and board games.
Points to consider
Staff get too busy with tasks and do not always have time for meaningful chats with residents.
staff did not always have time or availability to offer any meaningful engagement. We received mixed feedback from people and staff in relation to appropriate staffing levels to meet people's needs in a timely way.
Some medication records miss key safety details like risk checks for certain creams.
Some medicine records where not updated or in place for additional safety considerations. For example, individual risk assessments for paraffin-based products and specific instructions.
Activities are standard group ones like bingo and music with a coordinator, but nothing more specialist or creative.
Per 2020 comprehensive inspection: An activities co-ordinator arranged group activities such as bingo, singers, parties and board games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews