Working at Churchfields Nursing Home

Risk assessments for people were more thorough and detailed to protect them from coming to harm. Medicines for people were managed and administered safely. Safeguarding processes were in place to protect people from the risk of abuse.

Staff told us there was an open-door policy and could approach the registered manager with any issues. One staff member said, 'The manager is very helpful.' Another staff member told us, 'Manager is very understanding because she was also a carer.'

There were enough staff to support people in the home. The provider had assessed the staffing levels needed and had implemented a rota, so that the numbers of staff required in the day and at night were available at all times.

Staff had received training in safeguarding people from abuse. Medicines were administered by staff who had received the relevant training and who underwent annual assessments of their competency.

Staff told us they were clear about their roles and responsibilities and were encouraged and supported by the registered manager... One staff member told us, '[Registered manager] is really nice and very supportive.'