Last updated: 10 February 2026
"Staff feel supported by management and can speak up, but staffing shortages, lack of activities and training gaps hold it back."
Where people’s rights were restricted, the provider had not applied for Deprivation of Liberty Safeguards and medicines records did not show where pain relieving patches were applied.
Staff felt supported in their roles and felt able to speak up if they were concerned about aspects of people’s care or safety.
Some people we spoke with felt there were not enough staff and staff also told us there were times when they felt more staff were needed to ensure people’s needs were met in a timely way.
Staff had received a range of training but had not received training in supporting people with epilepsy or specifically in relation to people’s mental health diagnoses.
Staff were supportive of the management team and told us they felt supported, but audits were not always effective in identifying concerns and leaders had not ensured restrictions were lawful.
People shared concerns about the lack of meaningful activity and a number of people expressed concerns about the lack of opportunities offered about how they spent their time.
Not enough staff at times, so people miss out on showers or chats and you feel stretched.
Some people we spoke with felt there were not enough staff. People shared examples of the impact of this including not being able to go out, not having anything to do or anyone to talk to.
No real activities programme, so days are just basic care and residents get bored sitting around.
A number of people we spoke with expressed concerns about the lack of opportunities offered about how they spent their time. One person told us, “I’m just sat here all day with nothing to do.”
Gaps in training like no epilepsy course or specific mental health skills, so support might not match needs.
One person had recently been diagnosed with epilepsy and staff told us they had not received training in supporting people with epilepsy. Some people had mental health needs and staff had not been trained specifically in relation to people’s diagnoses.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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