Working at Church View

People received their medicines safely. Medicines were stored and administered safely and records we checked, showed staff had correctly signed medicines administration records when medicines had been given.

Feedback from people, staff, management and other healthcare professionals demonstrated a strong sense of 'family' and a 'homely feel'.

Staff told us there were enough of them to care for people in the home and go out with people if they wanted them to. The registered manager said if extra staff were needed, such as taking people to appointments or social outings, this would be accommodated.

In addition to mandatory training, staff received training specific to people they supported, for example Makaton, epilepsy, hydrotherapy and visual impairment. Staff said the training was, 'Great, it's ongoing and we can do as much as we want – endless.'

Staff were extremely complimentary of the registered manager. They said they were approachable, responsive and allowed staff and people to express their own ideas and feedback about the service. The registered manager was a strong leader, valuing feedback and acting on it where required.

Staff employed unique and innovative techniques to enrich people's lives. For example, one person was underweight and had their drinks thickened... the provider's own SALT team, through research, acquired a special cup that only released normal liquids 5ml at a time.