Working at Church View

The provider had effective systems in place to safeguard people from abuse... Medicines were given safely to people by trained and knowledgeable staff... Incidents, accidents and near misses were clearly recorded, analysed and acted upon.

Staff told us they felt supported by the management team and felt able to gain support from them at any time. One staff member told us, 'There is always support available from the manager.'

There were enough skilled and competent staff on duty to meet people's needs... Staff told us the staffing levels were good and meant they could always provide personalised care and support.

Staff received regular individual supervision... Staff received a variety of regular training including, health and safety, whistleblowing and safeguarding. Staff had completed a comprehensive induction which included the Care Certificate.

The registered manager had a visible presence within the home and operated an open-door policy. The management team demonstrated an open and transparent management style and were fully engaged with people and staff.