Working at Church View Residential Home

Training is patchy with overdue mandatory courses like fire safety and first aid, and supervisions are irregular.

Staff were not consistently receiving training in key areas or regular supervision. Staff told us they had received training in their role however some staff were unsure when.

Not enough staff at night for emergencies, and day staff pulled from cleaning and activities to cover care.

There were insufficient staffing numbers at night to maintain the safety of people in an emergency. Staff were taken off other core duties such as domestic and activities to provide care intervention.

Risk assessments often missing or outdated, and medication not always handled safely like with pain patches and creams.

Risk assessments were not always in place or updated when people's needs, or risks changed. Medicines were not always managed safely or in line with prescribers' directions.