Last updated: 10 February 2026
"Supportive manager, valued staff with a positive culture, and innovative activities, although staffing lacks details on retention and low agency use."
People were supported by staff that knew how to raise safeguarding concerns. Staff regularly assessed risks... Medicines were managed safely, and people received their medicines as prescribed.
Staff told us they felt listened to, valued and able to contribute to the improvement of care. During the inspection we observed effective team working. The atmosphere was very pleasant.
There were enough staff to meet people's needs. We saw people were attended to and supported in a timely manner and staff were not rushed.
Staff told us they felt supported and had regular supervisions and yearly appraisals. Further training was available to staff. One member of staff said, 'We asked for phlebotomy training and it was provided.'
Staff said, 'Manager is amazing. She helps us and delegates as needed', 'Manager is very open and very support. I have not met a manager like her before' and 'Manager is very good, she comes on the unit.'
The provider used a pool activity level (PAL) instrument to provide activity-based care for people with cognitive impairments... links had been established with a further education college and pupils from a local school.
Staffing levels are enough to avoid rushing but no details on low agency use or staff staying long-term.
There were enough staff to meet people's needs. We saw people were attended to and supported in a timely manner and staff were not rushed.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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