Working at Church Rose Nursing Home
8 Payton Road, Birmingham, B21 0HP
Operated by MACC Care Limited
48 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with good training and varied activities, but infection control lapses and poor DoLS handling hold it back."
Safety & Risk
4/10
!
People were not always protected from the risk of infection as staff were not consistently following safe infection prevention and control practices... The provider had failed to robustly action conditions imposed within peoples DoLS.
Staff Culture
6/10
✓
Most staff felt supported in their role and described the management team as approachable, caring, and responsive. Some staff however, told us they felt they were not listened to.
Staffing Levels
5/10
!
Most of the staff members we spoke with, felt that staffing levels were adequate for them to support people in a person centred way. Some staff told us they felt due to staffing levels they had to rush the support they provided.
Training & Dev
6/10
✓
Staff members told us they had received appropriate training and could tell us how they supported people with their known health conditions. The training was in line with the Care Certificate... records demonstrated they received supervision.
Management
4/10
!
Most staff felt supported in their role and described the management team as approachable, caring, and responsive. Some staff however, told us they felt they were not listened to.
Programmes
6/10
✓
We observed activities and varied social events... bingo, quizzes, an entertainer... cultural events including celebrations, multi faith worship, exercise sessions, visiting entertainers... There was an activity schedule which is reviewed regularly.
Points to consider
Infection control had slips like missing records for cleaning hoists after use, and staff wearing jewellery or long nails.
Infection control records, did not evidence that equipment such as hoists had consistently been cleaned after use. Some staff wore jewellery and had long acrylic nails.
Mental capacity paperwork for legal restrictions on freedom wasn't always actioned or recorded properly.
The provider had failed to robustly action conditions imposed within peoples DoLS and include these in their care plans and risk assessments... breach of regulation 13.
Staffing is adequate but some say they have to rush care and miss chats with residents.
Some staff told us they felt due to staffing levels they had to rush the support they provided and did not have time to spend chatting with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews