Last updated: 10 February 2026
"Staff feel supported with good training and varied activities, but infection control lapses and poor DoLS handling hold it back."
People were not always protected from the risk of infection as staff were not consistently following safe infection prevention and control practices... The provider had failed to robustly action conditions imposed within peoples DoLS.
Most staff felt supported in their role and described the management team as approachable, caring, and responsive. Some staff however, told us they felt they were not listened to.
Most of the staff members we spoke with, felt that staffing levels were adequate for them to support people in a person centred way. Some staff told us they felt due to staffing levels they had to rush the support they provided.
Staff members told us they had received appropriate training and could tell us how they supported people with their known health conditions. The training was in line with the Care Certificate... records demonstrated they received supervision.
Most staff felt supported in their role and described the management team as approachable, caring, and responsive. Some staff however, told us they felt they were not listened to.
We observed activities and varied social events... bingo, quizzes, an entertainer... cultural events including celebrations, multi faith worship, exercise sessions, visiting entertainers... There was an activity schedule which is reviewed regularly.
Infection control had slips like missing records for cleaning hoists after use, and staff wearing jewellery or long nails.
Infection control records, did not evidence that equipment such as hoists had consistently been cleaned after use. Some staff wore jewellery and had long acrylic nails.
Mental capacity paperwork for legal restrictions on freedom wasn't always actioned or recorded properly.
The provider had failed to robustly action conditions imposed within peoples DoLS and include these in their care plans and risk assessments... breach of regulation 13.
Staffing is adequate but some say they have to rush care and miss chats with residents.
Some staff told us they felt due to staffing levels they had to rush the support they provided and did not have time to spend chatting with people.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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