Working at Church Road

The systems to safeguard people had improved. The way people's medicines are managed had improved since our last inspection. People received their medicines in the way prescribed for them.

Staff told us the culture of the service had improved. Comments from staff included, 'Everyone is a lot happier now... it's really good', and 'Things are getting better, it's a lovely place to work.'

Staff told us there were enough staff to meet people's needs. They said at times they were busy, due to staff sickness, but usually shifts were covered. Relatives told us there had been a high turnover of staff.

Staff received regular training and were knowledgeable about their roles and responsibilities. Staff received one to one supervision and told us they felt supported.

Staff told us the registered manager was always available and approachable. One staff member told us, 'Since [name of registered manager] has come in the place has improved tenfold. I feel respected and listened to.'