Last updated: 10 February 2026
"People enjoy varied activities and staff feel supported in a positive team with good training, but no registered manager and outdated risk assessments are concerns."
However, in one example staff had not supported a person to sit-up whilst eating and drinking in bed, which increased the risk of the person choking. The person had a risk assessment in place, but this did not reflect they sometimes preferred to eat in bed.
Despite some uncertainty due to these changes, staff were positive about the management of the service, they told us they were a good team and felt supported.
Overall, there were enough staff to meet people's needs. Whilst people told us they occasionally had to wait for assistance, they said staff were generally responsive and available when they needed support.
The provider was developing staff training through new internal trainers and a focus on face to face training. Staff undertook safeguarding training and were assessed for competency in medicines administration.
At the time of our inspection there was not a registered manager in post. A new manager had recently been appointed and had applied to register.
People were particularly positive about the activities on offer. Per 2019 comprehensive inspection: A range of activities was provided... activity coordinator.
No permanent manager in place yet, even though a new one has started.
At the time of our inspection there was not a registered manager in post. A new manager had recently been appointed and had applied to register.
Some risk assessments do not fully match people's current needs and were not updated promptly.
However, in one example staff had not supported a person to sit-up whilst eating and drinking in bed, which increased the risk of the person choking. The person had a risk assessment in place, but this did not reflect they sometimes preferred to eat in bed.
Staffing is adequate but people sometimes wait for help, like during meals.
Whilst people told us they occasionally had to wait for assistance... during the morning period 2 people were kept waiting for assistance and staff were not always present in the dining area during breakfast.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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