Last updated: 10 February 2026
"Good staffing levels and safety management, but no permanent manager right now with a deputy and senior team stepping in."
The service managed incidents affecting people's safety well. Accidents and incidents were documented and analysed regularly to assess trends and patterns. This had helped the service to reduce incidents and make improvements to the care provided.
Staff felt respected and supported by the management team who promoted a positive and improvement-driven culture. Staff felt able to speak up about any concerns they may have regarding people's care without fear of what might happen as a result.
The service had enough staff, including for one-to-one support for people where this was assessed as needed. People, relatives and the staff team told us that staffing levels were good. We observed people receiving care at times they chose and in an unhurried way.
Staff spoke positively about the opportunities they had to develop their skills through training. This included working towards formal qualifications and being encouraged to apply for more senior roles.
At the time of our inspection there was not a registered manager in post. The provider was in the process of recruiting, as the previous registered manager had left recently.
One recent project involved looking at the benefits of music in reducing depression in people living with dementia. We saw evidence demonstrating this work had led to a reduction in anxiety for people, and an increase in the ability to reminisce about music.
No permanent manager right now, with a deputy and senior team stepping in while they recruit a new one.
At the time of our inspection there was not a registered manager in post. The provider was in the process of recruiting, as the previous registered manager had left recently.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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