Last updated: 10 February 2026
"People are kept safe with strong safeguarding and a positive team culture where staff feel supported, although past staffing shortages and unclear retention are concerns."
People were safe and protected from avoidable harm. Staff received training in safeguarding... People received their prescribed medicines safely... Accidents and incidents were reviewed and monitored.
Staff were positive about their work... Staff felt supported in their work, and there was a positive team attitude. Staff said they felt able to make suggestions for developing the service.
There were enough staff to keep people safe. People and relatives felt there were generally enough staff to meet their needs. One relative said, 'There are enough staff here now.'
Staff had regular supervision and an annual appraisal, where they could get feedback on their performance and discuss training needs. The provider invested in staff training and development... nurse associate development training.
People and relatives felt the service was well-led. They knew who the registered manager was and said they were approachable. Staff felt supported in their work, and there was a positive team attitude.
The service promotes the use of Dementia Care Matters 'butterfly household approach'... People and relatives were positive about the support they had to take part in activities... regular music sessions.
Staff numbers are enough to meet needs safely, but one relative said they are enough now, suggesting past issues with shortages.
One relative said, 'There are enough staff here now.'
No details on staff retention or agency use, so unclear if the team is stable with low turnover.
There were enough staff to keep people safe. People and relatives felt there were generally enough staff to meet their needs.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp