Working at Church Farm Bungalow
Guildford Road, Ottershaw, KT16 0PL
Operated by Avenues South
12 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive manager and positive culture make staff feel valued, but agency staffing and basic activities hold it back."
Safety & Risk
8/10
✓
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed risks effectively. Any incidents that occurred were recorded by staff and reviewed... We saw evidence that action had been taken following incidents... People's medicines were managed safely.
Staff Culture
8/10
✓
The registered manager promoted a culture in which staff valued people's individuality and protected their rights. Staff were well supported in their roles and had opportunities to contribute to the development of the service. Staff told us, 'The support from [registered manager] is fantastic. Her door is always open...'
Staffing Levels
6/10
✓
There were enough staff with appropriate skills on each shift to keep people safe and meet their needs. Agency staff were used when needed to cover vacancies on the permanent staff team. The impact of this on people’s support was minimised by using regular agency staff.
Training & Dev
7/10
✓
Staff had training in dysphagia, nutrition, and hydration... Staff had training in the safe use of equipment... Staff received medicines training and their competency was assessed... Staff had opportunities to achieve additional, relevant qualifications, such as the Qualification and Credit Framework (QCF) certificates.
Management
8/10
✓
Staff told us the registered manager was approachable and supportive. One member of staff said, 'The support [from registered manager] is always there. Anything I want to learn, she will take the time to teach me. She is really supportive to her staff.'
Programmes
5/10
!
Per 2017 comprehensive inspection: People had opportunities to take part in activities they enjoyed such as painting, knitting, music with a visiting musician, aromatherapy, day centre, and community outings to cafes, shops and restaurants.
Points to consider
Staffing is adequate but nothing special, with agency workers covering vacancies.
Agency staff were used when needed to cover vacancies on the permanent staff team.
Only basic activities like music, arts, crafts and outings, with no dedicated coordinator or specialist programmes.
Per 2017 comprehensive inspection: She has been taught to paint... knit... musician who comes in... aromatherapy... access their local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews