Working at Christian Head
Silver Street, Kirkby Stephen, CA17 4HA
Operated by Westmorland and Furness Council
28 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel valued and supported by an approachable manager with effective safeguarding, but past staffing shortages and basic training hold it back."
Safety & Risk
7/10
✓
The provider had effective safeguarding systems... Staff we spoke with were confident the registered manager would act quickly to keep people safe.
Staff Culture
7/10
✓
Staff told us they felt valued, listened to and well supported to develop in their work and were able to attend regular meetings.
Staffing Levels
6/10
✓
The registered manager made sure sufficient numbers of appropriately trained staff were on duty... People told us there were staff available when they needed them.
Training & Dev
6/10
✓
Staff told us they had received induction when they started work, had regular supervision and ongoing training to be able to undertake their role.
Management
7/10
✓
People and staff said the registered manager was available and approachable and their views were sought to improve aspects of the service.
Programmes
6/10
✓
Organised events were also provided including musical, gardening and craft sessions... people went into town, to shop, have coffee.
Points to consider
Staffing levels are adequate now after a past shortage, but no info on low staff turnover or minimal agency use.
It's a happy home now, six months ago there was not enough staff, now it's okay.
Training covers basics like induction and supervision, but no specialist courses or funded qualifications mentioned.
Staff told us they had received induction when they started work, had regular supervision and ongoing training.
Activities include group sessions and outings, but no dedicated coordinator or specialist programmes.
Organised events were also provided including musical, gardening and craft sessions... plans to improve activities provision with a formal monthly plan.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews