Working at Christchurch View

People were cared for safely. Risks to their care were assessed and measures put in place to mitigate identified risks. Medicines were safely managed. Safe protocols for the receipt, storage, administration and disposal of medicines were followed.

There was enough staff to provide the care and support people required. Staff had time to spend with people, they sat chatting with people and supported them with activities.

Staff training was relevant to their role and the training programmes were based around current legislation and best practice guidance. Staff told us they received training regularly and records confirmed this.

People knew who the manager was; they spent time around the home each day, providing care and support when needed and clearly knew who everyone was. One staff member said, '[Manager] is very kind and caring, she listens and respects us.'

People had programmes of activities to support them in regaining and maintaining skills they had lost through illness or injury. People were encouraged and supported to take part in activities both in the home and in the local community. For example, people planned and took part in a quiz, others went out to a gym, visited local shops and went to the Cinema.