Last updated: 9 February 2026
"Positive culture where staff feel like family and strong safety practices, but basic training and lack of stable staffing hold it back."
Risks to people were regularly monitored and assessed with appropriate management plans in place to mitigate. Processes were in place to learn lessons when things had gone wrong with actions taken to reduce future incidents happening. Safe management of medicines was in place.
morale was good. One person told us that the staff, 'Are like my extended family, they take care of me as if I was one of their own.'
Our observations showed there were enough staff deployed to safely meet people's needs. Staff said there was enough staff on shift to meet people's needs and management were available to help out if needed.
Staff had received appropriate training to protect people from harm and followed the provider's safeguarding policies and processes. Staff performance was monitored through one to one supervision, training and competency checks.
A new registered manager had been appointed and they worked closely with the provider. Both were visible in the home and effective governance systems to monitor and assess the quality and safety of the home were evident.
Staffing levels are enough to meet needs safely, but no details on low agency use or stable long-serving team.
Our observations showed there were enough staff deployed to safely meet people's needs. Staff said there was enough staff on shift to meet people's needs and management were available to help out if needed.
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff had received appropriate training to protect people from harm and followed the provider's safeguarding policies and processes. Staff had been trained in moving and handling and we saw that people were assisted to move safely.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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