Last updated: 10 February 2026
"Staff feel valued and proud in a strong team with excellent safety, but staff retention and basic training hold it back."
2021 IPC inspection: Assured on preventing infections, visitor protocols with testing and PPE, ample PPE supply and correct use, staff testing oversight, cleaning schedules; minor recommendations on PPE areas addressed.
Per 2019 comprehensive inspection: Staff said 'I love working here... we work well as a team and all get on. We can talk to manager at any time'; felt valued and proud of the care provided.
Per 2019 comprehensive inspection: People said 'there is always enough staff here if you need anything'; registered manager assessed requirements and staff worked in a calm unhurried manner; safe recruitment practices.
Per 2019 comprehensive inspection: Staff received comprehensive induction, supervision, care certificate, mandatory training and good access to additional training; 2021 IPC: trained in infection prevention and PPE.
Per 2019 comprehensive inspection: Registered manager had good oversight; staff said 'The manager's door is always open, and she will always make time for you' and 'the manager is very caring towards her staff'.
Per 2019 comprehensive inspection: Activities coordinator organised varied programme including outings, creative crafts, cooking club, theatre trips, nails done based on people's preferences.
Staff numbers are enough with no rushing, but no info on low agency use or staff sticking around long-term.
Per 2019: People told us 'there is always enough staff here if you need anything' and staff carried out their duties in a calm unhurried manner.
Basic training covers the essentials like mandatory courses and care certificate, but no specialist courses or paid-for qualifications.
Per 2019: Staff received a comprehensive induction... All staff completed, or were in the process of completing, the care certificate... completed mandatory training and had good access to additional training.
Coordinator runs regular outings and crafts which add some variety, but no special named programmes or creative innovations.
Per 2019: An activities coordinator was employed, and activities were organised... Examples included, going out with relatives, having nails done, creative crafts, attending a cooking club... We go on outings here regularly.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp