Working at Chosen Court

We received mixed feedback from people, relatives and professionals about the culture of the home. Some permanent staff told us they believed that, after a period of high staff turnover, things were now improving.

Agency staff had been used to ensure safe staffing levels had been maintained through a high level of staff turnover.

Staff were trained to handle medicines in a safe way. They completed appropriate training and had their competencies assessed to make sure their practice was safe. The Oliver McGowan Training on Learning Disability and Autism had been implemented as part of the mandatory training for all staff.

Quality monitoring took place but was not always effective in driving improvements when shortfalls were identified. The provider had failed to ensure their systems to monitor and improve the quality and safety of the service were operating effectively. This was a breach of regulation 17 (Good governance).