Working at Chorleywood Manor Care Home
High View, Rickmansworth, WD3 5TQ
Operated by Willow Tower Opco 1 Limited
100 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported by colleagues and managers with engaging activities and events, but serious safety risks from poor oxygen management, agency staffing delays, and missing training hold it back."
Safety & Risk
3/10
✕
The management team and provider were not managing the risks associated with oxygen therapy in a safe way which put people at potential risk of harm.
Staff Culture
6/10
✓
Staff spoke well of the support they received by colleagues and managers to perform well in their jobs.
Staffing Levels
4/10
!
Some staff felt the morning challenges were due to a reliance on agency staff who had not worked at the home before or frequently enough.
Training & Dev
4/10
!
Staff had not received training in oxygen therapy and promoting people's safety regarding this.
Management
4/10
!
The management and provider had not understood or were knowledgeable about their roles in managing the risks associated with oxygen therapy at the home.
Programmes
6/10
✓
Planned trips out, parties, events involving entertainers, exercises, and games were all common place.
Points to consider
Big safety risks from poor oxygen storage and handling with no proper checks or risk assessments.
Portable oxygen cylinders were not being stored safely according to manufactures and best practice guidance. Systems had not been identified and developed to test and ensure the safe management of oxygen.
Morning delays waiting 15 to 20 minutes for help because of agency staff and busy times.
Some people told us they felt the mornings were busy times and they had to wait 15 to 20 minutes for support... reliance on agency staff who had not worked at the home before.
No training for staff on oxygen safety or some key health risks like choking diets.
Staff had not received training in oxygen therapy... when we asked two experienced members of staff at lunchtime, they did not have up to date knowledge of a person's specialist diet who was at risk of choking.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews