Last updated: 10 February 2026
"Hands-on manager supporting staff, committed retention and caring culture, but some gaps in recording creams and as-needed medicines that were fixed immediately."
Strong safeguarding training and understanding, robust positive risk-taking assessments, but 'some gaps in the recording of topical medicines such as creams and for as and when required medicines which the registered manager addressed immediately'.
Staff say management 'can't do enough for the staff and people', so 'we go beyond the extra mile'; open, caring culture with staff achievement celebrations and champions for equality and mental health.
'Committed and good staff retention has helped enable a continuity of care'; safe recruitment with residents involved in interviews, no agency or vacancy issues mentioned.
Quality training specific to learning disabilities/autism, regular monthly supervision, bespoke training from professionals, and support for staff degrees and placements.
Registered manager is hands-on, leading activities and direct support, described as 'a really great manager' who supports staff personally including university placements and described by staff as doing 'everything possible' for them.
Tailored community activities like volunteering at cafes and BAME groups, day trips to Blackpool, pride week and cultural celebrations, with Positive Behavioural Support (PBS) plans and robust activity reflections.
Some gaps in recording creams and as-needed meds, though the manager fixed them straight away.
We identified some gaps in the recording of topical medicines such as creams and for 'as and when required' medicines which the registered manager addressed immediately.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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