Last updated: 10 February 2026
"Staff feel well supported with stable teams and a family-like culture, but gaps in medication records and basic activities hold it back."
All staff used the appropriate Personal Protective Equipment (PPE) in line with current government guidance... We were assured that the provider was using PPE effectively and safely... infection prevention and control policy was up to date.
Per 2018 comprehensive inspection: Staff were highly valued and appreciated and morale was very high. Staff said, 'We're a big family, we have a laugh and a joke' and 'like one big family we all treat each other so well'.
Per 2018 comprehensive inspection: Everyone we spoke with confirmed people were supported by sufficient numbers of staff to meet their needs in a relaxed and unhurried manner. There is very good leadership and continuity with little staff turnover.
Per 2018 comprehensive inspection: Staff had access to a range of training to develop the skills and knowledge they needed... training in... dementia. Staff told us they could ask for specialist training if they wished. Staff were supported to complete the Care Certificate.
Per 2018 comprehensive inspection: Staff told us they were very well supported and the management went out of their way to help. People, their relatives and staff spoke very highly about the management.
Per 2018 comprehensive inspection: People were supported to follow activity programmes... variety of activities which included hairdressing, a monthly church service... annual dog show... local school children, choirs, and other visitors.
No specialist activity programmes or innovative approaches, just regular events and basic engagement so the role stays mostly routine personal care.
Per 2018 comprehensive inspection: People were able to enjoy a variety of activities which included hairdressing, a monthly church service and daily newspapers... local school children, choirs
Some gaps in medication and cream records mean safety checks are not always fully reliable.
Per 2018 comprehensive inspection: some entries had not been double signed... Directions on TMARs did not always have the same directions... gaps in the recording so it was not clear if the creams were being applied.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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