Working at Chollacott House Nursing Home
61 Whitchurch Road, Tavistock, PL19 9BD
Operated by Stonehaven (Healthcare) Ltd
42 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported by management with good training and communication, but one activities coordinator cannot meet all social needs and safety records are incomplete."
Safety & Risk
4/10
!
Some records were not complete around people's specific health requirements and did not always record the actions which had been taken to maintain a person's safety.
Staff Culture
6/10
✓
Staff told us communication within the service was good. Comments included, 'The communication is perfect between staff and management. The management are fantastic.'
Staffing Levels
5/10
!
People and their relatives told us there were adequate numbers of staff to meet people's nursing and care needs.
Training & Dev
6/10
✓
Staff received training which included training in all key areas such as moving and handling, infection control and safeguarding. Staff told us the training was good and they felt well supported in their role.
Management
5/10
!
There was a clear management structure in place and staff told us they felt supported by the management team and understood their roles and responsibilities.
Programmes
4/10
!
There was an activities coordinator in post, however, this one person was unable to meet the social needs of all the people living here.
Points to consider
One activities coordinator can't keep up with everyone's needs, so lots of time without engagement or variety in the job.
There was an activities coordinator in post, however, this one person was unable to meet the social needs of all the people living here. People spent prolonged periods of time without access to activity or interaction.
Safety records miss details like checks after falls, and meds like antibiotics aren't always given at even times.
daily records did not evidence that staff were recording these checks, or what the outcome of these checks were... one person's antibiotic was not always evenly spaced out.
Staffing is adequate but the manager sometimes brings in agency staff to cover.
There were occasions where the registered manager had to source agency staff to support staffing levels where needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews