Last updated: 9 February 2026
"Staff enjoy a family-like culture and strong safety practices, but lack a structured activities programme and use bank staff for absences."
Assured provider used PPE effectively, prevented infection spread, policy up to date (2022 targeted); good safeguarding, risk assessments, incident learning (2019).
Staff said: 'We have a good rapport with people here, we are like a second family' and 'The best thing about this place is working with the people and knowing I have made a real difference.' Per 2019 comprehensive inspection.
There were enough staff to meet needs but short-term absences were covered with familiar bank staff. Per 2019 comprehensive inspection; 2022 provider had measures for COVID-related staff pressures.
Staff completed induction and regular training updates with a training matrix monitored by the registered manager, plus supervisions. Per 2019 comprehensive inspection.
Staff were engaged and felt able to make suggestions to the registered manager: 'You can speak with the registered manager about anything, have a chat and raise a suggestion.' Per 2019 comprehensive inspection.
People followed personal interests like 'going out on the train' and 'looking at birds and rabbits'; no structured programme or coordinator mentioned. Per 2019 comprehensive inspection.
No activities coordinator or structured programme, so the job is mostly routine care with occasional support for personal outings.
No mention of dedicated activities coordinator, structured engagement programmes, or specialist approaches. Per 2019 comprehensive inspection.
Staffing is adequate but uses bank staff to cover short-term absences.
Staff said any short-term absences were covered with familiar bank staff. Per 2019 comprehensive inspection.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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