Working at Choices Housing Association Limited - 2 Cowley Way

Safeguarding procedures were well understood by staff with regular refresher training. Risk assessments were person-centred and supported positive risk taking. Medicines were managed safely with regular audits and competence checks.

Turnover of staff remained low and staff morale was high. Staff were passionate about their caring roles and were encouraged to share ideas. The culture was welcoming and inclusive with a good team spirit.

Staff turnover was extremely low and agency staff were not used. Staff, most of whom had been at the service for several years, cared passionately about their roles. Staffing levels were appropriate and staff felt they were always appropriate.

The registered manager had confidence in their staff and the respect was mutual, with a good team spirit and shared understanding of how best to support people. Staff told us, 'The registered manager hasn't been here long but they haven't come in and wanted to make sweeping changes for the sake of it – they have listened to us.'