Last updated: 9 February 2026
"Strong staff retention and positive team spirit with supportive management, although activities lack a dedicated coordinator."
Safeguarding procedures were well understood by staff with regular refresher training. Risk assessments were person-centred and supported positive risk taking. Medicines were managed safely with regular audits and competence checks.
Turnover of staff remained low and staff morale was high. Staff were passionate about their caring roles and were encouraged to share ideas. The culture was welcoming and inclusive with a good team spirit.
Staff turnover was extremely low and agency staff were not used. Staff, most of whom had been at the service for several years, cared passionately about their roles. Staffing levels were appropriate and staff felt they were always appropriate.
The registered manager ensured training was regularly reviewed and new training sourced. Training was planned based on the needs of people and the training preferences of staff. One staff member told us, 'Training is really good and they make sure you are confident in the subject.' Staff received regular supervisions.
The registered manager had confidence in their staff and the respect was mutual, with a good team spirit and shared understanding of how best to support people. Staff told us, 'The registered manager hasn't been here long but they haven't come in and wanted to make sweeping changes for the sake of it – they have listened to us.'
People enjoyed going to a local gym regularly, supported by staff. Good community links were in place and people were encouraged to try new activities such as visiting national motor shows, county shows and sea life centres.
No dedicated activities coordinator or specialist programmes, so the role mixes routine care with staff-supported community outings and gym visits.
People enjoyed going to a local gym regularly, supported by staff who encouraged them to beat previous 'personal bests'. Good community links were in place and people felt a part of their community.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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