Last updated: 9 February 2026
"Supportive managers, tailored training and a positive culture shine through, but occasional agency staff and basic staff-led activities hold it back."
Risks were assessed, identified and managed appropriately... Medicines were now managed safely, following improvements to the systems in place.
A staff member said, 'It's really nice, I love it here.'... open and inclusive atmosphere where people worked together.
Sufficient numbers of staff were available to support people when they needed it... arranged for a regular agency staff member to cover their shift.
Staff had access to continuous training that was developed and delivered around people's individual needs... epilepsy training, speech and language therapist training.
Relatives and staff told us that the registered manager and deputy manager were approachable, supportive and visible at the service.
Activities were organised by staff and people were supported to participate in activities that they preferred... weekly 'make a wish' for outings like theatre and gardens.
Staffing is sufficient but they use agency workers sometimes for cover like hospital trips.
The registered manager arranged for a regular agency staff member to cover their shift in the home so that they could support the person at the hospital.
No dedicated activities coordinator or specialist programmes, just staff organising basic outings and wishes.
Activities were organised by staff and people were supported to participate in activities that they preferred.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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