Working at Choices Housing Association Limited - 103 Heath Street

People were safeguarded from harm because staff understood how to recognise and report incidents; risk management plans were person centred; medicines managed safely with protocols, observations and audits.

Staff told us they had a good role model in the registered manager, who was supportive and listened to their views; one staff member said '[Registered manager's name] is very supportive and if I raise any issues they always act on it'.

The registered manager created a person-centred culture and continuously drove staff to follow the values of the service; staff told us their suggestions were used to improve people's outcomes.