Last updated: 10 February 2026
"Strong safety practices and innovative activities with a caring team, but basic training and recruitment concerns over staff job histories need improvement."
2021: Assured provider using PPE effectively, accessing testing, preventing infection outbreaks, up to date policy; Per 2019: Appropriate risk assessments, safeguarding training completed, medicines safely managed.
2021: People supported by a caring and dedicated staff team; Per 2019: Staff said 'The end result is rewarding. We are empowering people' and management team was supportive.
Per 2019 comprehensive inspection: People told us there were enough staff to support them and observations confirmed this, but we raised concerns that staff had not supplied a full employment history via the online service.
Per 2019 comprehensive inspection: Staff received mandatory training annually in safeguarding and moving and handling, medication training every two years, first aid training every three years and one-off training in food safety, infection control and health and safety.
Per 2019 comprehensive inspection: The registered manager provided good leadership to staff and was available for people, family members and staff to talk to. Staff said the management team was supportive.
Per 2019 comprehensive inspection: Otago exercise sessions for strength and balance, partnership with BEATS exercise programme, rehabilitation kitchens, GPS trackers, bed sensors and voice-activated speakers.
Only standard mandatory training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff received mandatory training annually in safeguarding and moving and handling, medication training every two years, first aid training every three years and one-off training in food safety, infection control and health and safety.
Staffing is adequate but there were concerns over new staff not giving full job history on applications.
We checked the recruitment documentation for three recently employed staff... we raised concerns that staff had not supplied a full employment history via the online service.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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