Working at Choice Care Home
Cary Avenue, Torquay, TQ1 3QT
Operated by Choice Retirement Home Limited
32 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff feel valued in a warm atmosphere with enough staff and good training, but no registered manager and limited activities hold it back."
Safety & Risk
5/10
!
Medicines were ordered, stored and disposed of safely. However, one person who had a daily patch applied did not always have this placed in different areas on their body as required.
Staff Culture
6/10
✓
There was a warm, friendly and family atmosphere in the service. Staff felt respected, valued and supported and said they were fairly treated.
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
People were supported by staff who completed an induction, received appropriate training and support to enable them to carry out their role safely, including fire safety and dementia care training.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 12 months and had submitted an application to register with the commission.
Programmes
3/10
✕
There was time for people to have social interaction and staff carried out activities to assist people.
Points to consider
No permanent manager in post, even though one has been running things for a year.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 12 months and had submitted an application to register with the commission.
No activities programme or coordinator, so the role is mostly routine personal care.
There was time for people to have social interaction and staff carried out activities to assist people.
Medication records had an error where one person's daily patch was not rotated to different body areas.
Records showed not all sites were used and some site had been used repeatedly. The manager assured us they would discuss with the staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews