Working at Chitty Barn

Accidents and incidents were recorded and sent electronically to the management team for further assessment to look for patterns and trends... People received their medicines from trained competent staff. Medicine records were clear, checked and in good order.

Staff morale was high and they had a high focus on working as a team... Staff told us that everyone in the service was valued... The staff were proud to work for the organisation... ethos of the service was family orientated and that included the staff.

There was enough staff on duty to meet people's needs. People received a high level of one to one support and staffing levels were based on their needs... The staff rota showed there were regular staff on duty and people received consistent care.

Staff were encouraged to complete training and increase their knowledge and skills. As well as the mandatory training... they had completed training in Positive Behavioural Support (PBS)... Staff received regular one to one meetings... and an annual appraisal.

The service was extremely well-led with the ethos of being open and transparent. Staff openly discussed how they could do better and how they were supported and mentored by the service manager to improve their practice. Health care professionals commented the service was an excellent provider.

People were encouraged to take part in activities of their choice... work experience in places where they had an interest... involved in the local football club... bike rides, visit the community... new 'paperless' system... enabled them to have the time to go for bike rides.