Working at Chiswick House
3 Christchurch Road, Norwich, NR2 2AD
Operated by Black Swan International Limited
32 bedsResidential homes
Workplace Score
8.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.8/10
Key Finding
"Outstanding leadership creating a caring family culture with innovative training and activities, although staffing lacks a long-serving team."
Safety & Risk
9/10
✓
There was robust risk management in place... The GP... complemented the service on its 'very careful medicine management.'... positive risk-taking was evident.
Staff Culture
9/10
✓
The service was like one big family, with staffing working as a team... Staff told us how approachable the management team were at any time, day or night, and that they felt very well supported.
Staffing Levels
8/10
✓
minimal reliance on agency workers... A staff member told us, 'I feel there are enough staff to give people individualised care.'
Training & Dev
9/10
✓
Training was delivered around the needs of current residents... innovative. For example, dementia training had been delivered as a virtual dementia tour... staff undertaking specialist training.
Management
9/10
✓
The service demonstrated outstanding management and leadership which created a caring, inclusive and respectful culture. Staff were fully aware of their responsibilities. They felt valued, supported and empowered to deliver high quality care.
Programmes
9/10
✓
The service had created meaningful relationships with schools, colleges, the University of East Anglia, churches... Photographs... showed school choirs at the home and... intergenerational sports day.
Points to consider
Staffing is good with minimal agency workers and enough for individualised care, but no mention of a long-serving team or strong workforce planning.
minimal reliance on agency workers... staffing levels were maintained... A staff member told us, 'I feel there are enough staff to give people individualised care.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews