Working at Chiswick Care Limited

However, we did find that where people had been prescribed medicines that were to be given 'as and when required' (PRN), a PRN protocol was not always available which gave direction and guidance on how and when to administer the medicine.

The service promoted a positive culture. Through observations and records seen we found that the home provided a person centred, open, inclusive and empowering service which achieved good outcomes for the people.

We observed there to be sufficient numbers of staff available to support people safely and meet their needs appropriately.

Support staff spoke positively about training provision and development and confirmed that they received regular supervision and annual appraisals which enhanced their skills and working knowledge.

Support staff spoke highly of both managers and told us that they were well supported in their role. One staff member told us, 'We communicate as much as we can. Anything that we are unhappy about we go to them.'

People had developed their own activities plan which took into account people's structured planned sessions, social outings, group activities and personal interests.