Last updated: 10 February 2026
"Staff feel well supported by managers in a positive person-centred culture, but as-required medicines often lack protocols and training misses specialist courses."
However, we did find that where people had been prescribed medicines that were to be given 'as and when required' (PRN), a PRN protocol was not always available which gave direction and guidance on how and when to administer the medicine.
The service promoted a positive culture. Through observations and records seen we found that the home provided a person centred, open, inclusive and empowering service which achieved good outcomes for the people.
We observed there to be sufficient numbers of staff available to support people safely and meet their needs appropriately.
Support staff spoke positively about training provision and development and confirmed that they received regular supervision and annual appraisals which enhanced their skills and working knowledge.
Support staff spoke highly of both managers and told us that they were well supported in their role. One staff member told us, 'We communicate as much as we can. Anything that we are unhappy about we go to them.'
People had developed their own activities plan which took into account people's structured planned sessions, social outings, group activities and personal interests.
Staff numbers are enough for safe care, but no details on low staff turnover or agency use to make workloads always easy.
We observed there to be sufficient numbers of staff available to support people safely and meet their needs appropriately.
Training covers basics like induction and supervision, but no specialist courses or funded qualifications mentioned.
Newly recruited staff had received an introduction to the service which formed part of their induction. The induction also included shadowing an experienced member of staff and training in a variety of topics.
Varied outings and crafts keep things interesting, but no dedicated activities coordinator or specialist therapy programmes.
People attended day centres and local community centres, accessed the local community shopping area, went to the cinema, attended church, went to the gym and attended in-house art and craft sessions.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp