Working at Chiswell Residential Home
193 Watford Road, St Albans, AL2 3HH
Operated by Mrs S Dewing
6 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Supportive hands-on management, stable staffing without agency use, and positive team culture, although training refresh issues and basic activities hold it back."
Safety & Risk
8/10
✓
Training provided to safeguard people; risks assessed and mitigated; medicines managed safely with audits and competency assessments; incidents investigated and acted upon.
Staff Culture
8/10
✓
Staff greatly enjoyed working at the home, they felt supported and involved; 'It's not like coming to work. I think the home is well organised, we work as a team.'
Staffing Levels
8/10
✓
The service did not use agency staff, the staff team and registered manager covered any absences; people, staff and external professionals confirmed staffing levels were appropriate.
Training & Dev
5/10
!
Some training had not been refreshed in a timely way which meant the staff team may not all be fully up to date with current practice in some areas.
Management
8/10
✓
The provider was in day to day contact with the service and always available for staff should they need advice; staff felt fully supported and often worked alongside them.
Programmes
6/10
✓
External engagement opportunities were routinely brought into the home for people to enjoy. These included such areas as art therapy sessions and exercise to music.
Points to consider
Some training courses weren't refreshed on time, so staff might not be fully up to date.
Some training had not been refreshed in a timely way which meant the staff team may not all be fully up to date with current practice in some areas.
Basic activities like art therapy and exercise to music, no dedicated coordinator or specialist programmes.
External engagement opportunities were routinely brought into the home for people to enjoy. These included such areas as art therapy sessions and exercise to music.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews