Last updated: 9 February 2026
"Improved morale with approachable new manager and engaging activities like outings, but serious safety lapses in safeguarding and medicines management plus high staff turnover."
Breaches of regulations in safe care and treatment, safeguarding incidents not reported to local authority, medicines not always managed safely including covert administration not checked.
Staff told us morale is back up with new manager, I wake up and want to come in to work, and the manager is very approachable.
There were enough staff to meet people’s needs, however recent high turnover and a couple of vacancies.
Staff told us training isn’t great, a lot of it is on computer and they can’t remember what they have learnt.
New registered manager praised by staff as approachable and calm with improved morale, but governance systems and audits ineffective in identifying or addressing improvements.
Activities staff help support people, service has two minibuses for days out in Brighton and disabled sailing on lake opposite, people access activity centre.
Risk assessments often out of date and some incidents missed as safeguarding concerns, so care isn't always safe.
Identified risks had not always been reviewed or guidance put in place, incidents not reported to local authority as required.
Recent high staff turnover and a few vacancies mean the team isn't fully stable yet.
There had been a recent high turnover of staff and there continued to be a couple of vacancies.
Only basic computer training that staff say isn't helpful and they forget it.
Staff told us, “The training isn’t great, a lot of it is on computer” and “I pass the tests, but I can’t remember what I have learnt”.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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