Working at Chippings
28 Russells Crescent, Horley, RH6 7DN
Operated by Gresham Care Operations Limited
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Excellent management and strong safety practices with supportive staff culture, but unclear team stability and no dedicated activities coordinator."
Safety & Risk
8/10
✓
Accidents and incidents were analysed by the registered manager. Action was then taken to put preventative measures in place to reduce chance of reoccurrence. For example, a person who's mobility needs had changed had been relocated to a bedroom on the ground floor following a series of falls.
Staff Culture
7/10
✓
Staff felt supported by the management... Staff meetings gave staff opportunities to raise any concerns or ideas they had to improve the service. Staff felt listened to and told us that action would be taken quickly if they had any ideas.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Where people needed support one to one in the community this was supported by the staffing team with no issues.
Training & Dev
7/10
✓
Training was specific to the needs of the people living at the home, for example staff received autism training and Positive Behaviour Support (PBS) training.
Management
8/10
✓
One staff member said, '[Registered manager] is excellent, very understanding, very fair, they've got a good structure in place with the clients, they've got a good team, if there's any problems you can always talk to [registered manager] and they will try their best to help.'
Programmes
6/10
✓
One relative said, '[Person] goes out in the community, swimming and out for lunch, and goes on trips out to the country side and sea side.'
Points to consider
Staffing is enough to meet needs like one-to-one support, but no details on team stability or agency use.
There were enough staff to meet people's needs. Where people needed support one to one in the community this was supported by the staffing team with no issues.
Activities include community outings like swimming and trips plus daily tasks like cooking, but no dedicated coordinator or specialist programmes.
One relative said, '[Person] goes out in the community, swimming and out for lunch, and goes on trips out to the country side and sea side.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews