Working at Chimnies Residential Care Home
Chimnies, Rochester, ME3 9PD
Operated by Chimnies Limited
29 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"A strong team culture and sufficient staffing, but recruitment missed checks on new staff and activities remain basic."
Safety & Risk
6/10
✓
People felt safe and staff were aware of how to recognise abuse and report it correctly. Risks to people had been identified and staff followed guidance... Accidents and incidents were recorded and action taken to address them.
Staff Culture
7/10
✓
People were cared for by a staff team who... worked well together and enjoying working at Chimnies. Staff told us, 'Communication between staff is really good. Staff are ready to help (each other). We work well as a team.'
Staffing Levels
6/10
✓
People were happy at the service and felt there were sufficient staff around to attend to their needs... Staff felt there were enough of them on duty to meet people's needs. We were told, 'There are always enough staff.'
Training & Dev
6/10
✓
Staff told us they received training appropriate for their role... 'We have regular updates, we have done hoisting training face to face, safeguarding and diabetes' and, 'I've done Parkinson's and epilepsy training.'
Management
6/10
✓
The registered manager acted promptly to address a couple of areas that we identified needing further work. Staff said, '[Registered manager] is a very nice woman. If I have any concerns I can go to her.'
Programmes
5/10
!
An activity took place in the morning and there was a lot of laughter... They encouraged everyone to participate and it was enjoyed by all. The registered manager told us... they had a Jubilee party as well as a couple of tea parties outside.
Points to consider
Recruitment missed checks on new staff fitness for the job and some agency staff lacked full profiles at first.
the registered manager had not always followed guidance around good recruitment practices. This was because prospective staff had not given information about their fitness to carry out the role. The registered manager did not hold profiles for all agency staff working at the service.
Only basic group activities like one morning session and occasional parties, no dedicated coordinator or varied programme.
An activity took place in the morning... Resident meetings recorded people... had asked for... a summer party. The registered manager told us... they had a Jubilee party as well as a couple of tea parties outside.
Some risk gaps like a choking hazard and missing window restrictors spotted and fixed during inspection.
we saw one person lying flat in their bed eating biscuits... this left them at potential risk of choking... We also observed in some people's rooms their windows did not have window restrictors.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews