Working at Chilwell House
24 Wilmot Street, Ilkeston, DE7 8BD
Operated by Aspire Health and Care Limited
15 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Approachability of the manager and strong safety practices support staff well, but agency staff use and lack of innovative programmes hold it back."
Safety & Risk
8/10
✓
Safeguarding incidents had been correctly reported, recorded, and investigated with appropriate actions; risks regularly monitored and assessed; regular medicine audits with actions taken; incidents analysed for themes.
Staff Culture
7/10
✓
Staff told us they felt supported in their roles and felt communication in the service was good. One staff member told us, 'We have daily meetings and monthly staff meetings, we get to know any changes straight away, communication is really good.'
Staffing Levels
6/10
✓
There were enough staff to keep people safe and meet their individual needs. The registered manager monitored and reviewed the staffing levels, which reflected the needs of the people using the service.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff were provided with mandatory training and extra training dependent on their roles including NAPPI; staff had regular supervisions (2023).
Management
8/10
✓
Staff, people and their relatives spoke positively about the registered manager. A staff member told us, '[Registered manager] is approachable, I am really comfortable in talking to them anytime about anything.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: An activities co-ordinator and drama therapist provided a range of individual and group activities; people supported to attend college, volunteer and access community.
Points to consider
Enough staff on shifts to meet needs without issues, but no details on team stability or minimal agency use.
There were enough staff to keep people safe and meet their individual needs. Per 2019: Agency staff were used where shifts needed to be covered.
Regular activities run by a coordinator and drama therapist make days varied, but no specialist innovative programmes like therapy models.
Per 2019 comprehensive inspection: An activities co-ordinator and drama therapist provided a range of individual and group activities, which were clearly very popular.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews