Working at Chilton Court

Not enough staff overnight and on weekends to meet needs promptly, plus gaps in recruitment checks

there were insufficient numbers of staff to meet people's needs in a timely manner overnight ... staffing levels were lower at weekends and not sufficient ... provider did not have a robust system for oversight of recruitment

Risk plans and care records often miss key details like nutrition monitoring and dementia guidance

People's care plans and risk assessments did not always give staff all the information they needed ... lack of dementia care plans ... People's food and fluid levels were not consistently monitored

Leadership oversight is weak with slow fixes for known issues and mixed staff support

progress on rectifying these concerns was slow. The provider had not ensured there was adequate oversight ... audits ... had not been effective in ensuring that all issues ... had been identified and acted upon