Working at Chilton Care Centre
Durham Road, Chilton, DL17 0EX
Operated by St Philips Care Limited
40 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"A visible supportive manager creates a friendly culture with varied activities and strong safety, although unclear staff retention and basic training hold it back."
Safety & Risk
7/10
✓
2021: Assured provider using PPE effectively, accessing testing, preventing outbreaks; Per 2017: Staff trained in safeguarding, confident reporting, medicines safe with minor topical cream recording gaps addressed immediately.
Staff Culture
6/10
✓
Per 2017 comprehensive inspection: Staff said 'I really like working here', friendly atmosphere with laughing and joking, staff felt supported by manager.
Staffing Levels
5/10
!
Per 2017 comprehensive inspection: There were enough staff on duty to meet people's care needs, staff responded promptly to call bells.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: A training programme was in place, staff confirmed training up to date with matrix and in-house trainer, regular supervision and appraisals.
Management
6/10
✓
Per 2017 comprehensive inspection: The registered manager was visible in the home, everyone knew who the manager was, staff and relatives were complimentary about the manager's style.
Programmes
6/10
✓
Per 2017 comprehensive inspection: Deputy manager coordinates activities, daily board lists variety including musical bingo, crafts, sing-alongs, bingo, chair aerobics, police dogs and charity pet visits.
Points to consider
Staffing is adequate with enough staff to meet basic needs, but no info on low staff turnover or agency use.
There were enough staff on duty to meet people's care needs.
Only standard training programme with supervision, no specialist courses or funded qualifications.
A training programme was in place for staff who were also given regular supervision and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews