Working at Chiltern Rest Home
23 Kingsfield Oval, Stoke On Trent, ST4 6HN
Operated by Chiltern Residential Homes Limited
23 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive staff culture, but no structured activities programme and only standard training hold it back."
Safety & Risk
7/10
✓
The service had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.
Staff Culture
7/10
✓
All the staff members we spoke with told us they felt supported by the provider and were encouraged to raise any concerns or issues.
Staffing Levels
6/10
✓
People told us they were supported by enough staff to meet their needs in a timely way. The provider followed safe recruitment checks to ensure only suitable persons were employed.
Training & Dev
6/10
✓
The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Management
7/10
✓
Everyone we spoke with including people, relatives, and staff found the management team to be open, receptive and supportive.
Programmes
3/10
✕
People were involved in activities they found interesting, stimulating and fun.
Points to consider
No activities coordinator or structured programme, so most of your shifts are routine personal care like washing, dressing and meals.
People were involved in activities they found interesting, stimulating and fun.
Only standard supervision and staff development, no specialist training or funded qualifications.
staff, who received effective support, supervision and development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews