Last updated: 10 February 2026
"Hands-on management, valued staff and innovative wish-granting activities, although agency staff sometimes cover rota gaps."
Systems and processes were in place to safeguard people... Staff received safeguarding training and clearly described what constituted abuse... Lessons were learned and shared when things went wrong.
Staff felt valued and listened to from the management team, they gave examples of suggestions they had been made which had been carried forward. One staff member told us, '[Registered manager] is very open'
There were enough staff to meet people's needs. The registered manager addressed shortfalls in the rota with agency staff and where possible block booked agency staff to ensure a continuity of care for people.
Staff received a variety of training opportunities... for example, in addition to dementia awareness, staff completed a 'become a dementia friend' course. Staff received regular supervisions.
The registered manager was highly regarded... '[Registered manager] is very open I've never seen such a hands-on manager they're always around.'
People contributed towards the 'wishing tree' staff worked hard to grant wishes, such as, helping a person achieve a higher education and granting a life-long dream for a person to sing in a cathedral.
Staffing is enough to meet needs but they use agency workers sometimes to cover gaps in the rota.
The registered manager addressed shortfalls in the rota with agency staff and where possible block booked agency staff to ensure a continuity of care for people.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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