Working at Cheybassa Lodge Rest Home

The provider had not raised all concerns of a safeguarding nature with the local authority safeguarding team. These included medicine errors, bruises of an unknown cause and when the service could not meet a person’s needs.

Staff provided mixed feedback about staffing levels. For example, 1 staff member told us,” There’s enough staff and I can meet their [people’s] needs.” However, another staff member said, “At [time of day] it’s a nightmare, it’s so busy you’re running on autopilot”.

During our inspection we observed a lack of staff which impacted on the care people received. People did not routinely have access to key elements of care, including, meaningful leisure time and emotional support.

Records did not demonstrate staff had received robust inductions. The service used temporary agency staff, and no inductions were available for them.

Governance and management systems were ineffective. The service was disorganised, and records were not always complete or accurate.

We observed there was limited social activities and stimulation to meet people’s social needs and wellbeing... Two people told us they stayed in their rooms as there was nothing to do and no reason to leave them.