Last updated: 10 February 2026
"Staff gave mixed feedback on culture, but staffing shortages, unreported safety concerns, and disorganised management hold it back."
The provider had not raised all concerns of a safeguarding nature with the local authority safeguarding team. These included medicine errors, bruises of an unknown cause and when the service could not meet a person’s needs.
Staff provided mixed feedback about staffing levels. For example, 1 staff member told us,” There’s enough staff and I can meet their [people’s] needs.” However, another staff member said, “At [time of day] it’s a nightmare, it’s so busy you’re running on autopilot”.
During our inspection we observed a lack of staff which impacted on the care people received. People did not routinely have access to key elements of care, including, meaningful leisure time and emotional support.
Records did not demonstrate staff had received robust inductions. The service used temporary agency staff, and no inductions were available for them.
Governance and management systems were ineffective. The service was disorganised, and records were not always complete or accurate.
We observed there was limited social activities and stimulation to meet people’s social needs and wellbeing... Two people told us they stayed in their rooms as there was nothing to do and no reason to leave them.
Not enough staff so you are always rushed and running on autopilot.
During our inspection we observed a lack of staff which impacted on the care people received... another staff member said, “At [time of day] it’s a nightmare, it’s so busy you’re running on autopilot”.
Serious safety problems like unreported safeguarding concerns and medication errors put residents and staff at risk.
The provider had not raised all concerns of a safeguarding nature with the local authority safeguarding team. These included medicine errors, bruises of an unknown cause... 7 medicine error forms had been completed in August 2025 but the section for manager completion and lessons learnt was blank.
Recruitment checks on new staff are poor so you might work alongside unsuitable colleagues.
Staff were not consistently recruited to ensure they were suitable to work with vulnerable adults... there was a lack of information about how decisions were made about staff members suitability for the role, there were some gaps in staff members previous employment.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp