Last updated: 10 February 2026
"Staff praised approachable managers, felt well supported and received good training, but unclear staff retention and basic activities hold it back."
People were safe and protected from avoidable harm. Medicines were managed, monitored and administered safely.
Staff told us they felt well supported and were encouraged to develop in their role.
People told us they felt there were enough staff to meet their needs. Staff told us there were enough staff to meet people's needs in a timely way.
Staff were suitably trained, skilled and knowledgeable for the role. Staff were positive about the quality and range of the training they received. This included training from the Speech and Language Therapy Team (SALT) around reducing the risk of choking.
All staff made positive comments about the management team and new providers. They said they felt they were approachable, honest and open.
The service had two activities coordinators who worked alternate days to spend time with people, engaging them in activity. The new providers had also developed links with local schools and nurseries, with children visiting once a week.
Staffing is sufficient to meet needs in a timely way, but no information on staff retention, vacancies or agency use.
People told us they felt there were enough staff to meet their needs. Staff told us there were enough staff to meet people's needs in a timely way.
Activities programme has dedicated coordinators and weekly intergenerational school visits, but lacks named specialist programmes or innovative approaches.
the providers had employed a new activities coordinator, so they had two available to be at the service on alternate days... developed links with local schools and nurseries, with children visiting once a week
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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