Last updated: 10 February 2026
"Supportive approachable management and strong team culture, but unclear staff retention and basic activities without specialist programmes."
2020 assured on infection prevention, PPE, risk assessments, cleaning; per 2019 good safeguarding, risk management, safe medicines with positive audits.
Per 2019 comprehensive inspection: staff said 'We are so good at supporting each other'; enthusiastic about work, praised approachable managers and team spirit.
Per 2019 comprehensive inspection: staff reported 'There are always enough staff, we cover for each other if someone is off sick' and rotas showed suitable deployment.
Per 2019 comprehensive inspection: high compliance with training matrix and refreshers; effective induction and regular supervision; staff grateful for skill development opportunities.
Per 2019 comprehensive inspection: registered manager approachable with open-door policy; staff felt well supported and praised teamwork.
Per 2019 comprehensive inspection: activities coordinator provides reminiscence group, massage, birthday parties, 'The memory Group' cognitive stimulation pilot with NHS; 2020 observed group session.
Staff numbers are enough and they cover for each other when someone is off sick, but no info on long-serving staff or very low agency use.
Staff told us 'There are always enough staff, we cover for each other if someone is off sick' (per 2019).
Activities include group sessions, reminiscence, massage and a cognitive pilot, but no specialist programmes like Namaste care or staff trained in therapies.
Activities coordinator runs reminiscence group, massage, 'The memory Group' pilot (per 2019).
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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