Working at Cheverells Care Home

Recruitment records have big gaps and staffing is short at times, so call bells take too long to answer.

We looked at 8 staff files and found gaps in the information in all files... One person told us, “We are always short of staff here and you press your bell, and it may be 5 minutes or 15 minutes before a staff member arrives”.

Key training like safeguarding and infection control is missing for some staff, leaving gaps in skills.

We reviewed staff training records and found most staff had received training in how to safeguard people. However, we found some staff had not completed safeguard training... under a third of staff providing personal care had completed infection control training.

Medication handling and infection control have serious issues like unlocked trolleys and poor cleaning.

We observed the medicine trolley being left unlocked and unattended... We observed a bucket with soiled laundry on a sink in the laundry room on both days of our site visit.