Working at Chestnut View Care Centre
Lion Green, Haslemere, GU27 1LD
Operated by Olympus Opco LTD
60 bedsNursing homes
Workplace Score
3.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.1/10
Key Finding
"Meaningful activities and events for residents, but staffing shortages, poor safety practices and weak leadership hold it back."
Safety & Risk
2/10
✕
Risks associated with people's care were not always managed safely particularly relating to moving and handling, people who were unable to use call bells and oral health care. Aspects of the management of medicines were not safe.
Staff Culture
4/10
!
There were staff that felt they were not always listened to however other staff said they felt valued and supported.
Staffing Levels
2/10
✕
The failure to ensure there were appropriate levels of staff deployed at the service was a breach of regulation 18... We noted there were only 2 staff on one of the ground units where the registered manager told us 3 staff were required.
Training & Dev
4/10
!
Whilst all staff had received training and supervisions this was not always effective in ensuring staff were competent in delivering the most appropriate care.
Management
2/10
✕
People and relatives were not always confident in the leadership at the service. There was a lack of robust oversight to ensure the quality of care.
Programmes
6/10
✓
People had access to meaningful activities both inside and outside of the service... trips out locally, eating out and events in the home including a BBQ where families were also invited.
Points to consider
Not enough staff on duty, so call bells take over an hour to answer and there's no time for baths or showers.
One person told us, "If I want to go to the [toilet] sometimes it's an hour before somebody comes. An hour and ten minutes the other day." Their call bell record confirmed this.
Manager is hard to talk to and oversight is weak, so unsafe practices like poor moving and handling continue.
"You can't talk to the [registered] manager. Whenever I ask, she is in a meeting or somewhere else"
Medication errors happen like giving too much medicine or putting drops in the wrong place.
One person had been given 20mls of their antihistamine on the same day however the maximum daily dose should be 10mls. This meant the person had been overdosed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews