Working at Chestnut Lodge Care Home

Risk assessments for health issues like diabetes are not detailed enough and as-needed medications lack proper recording, so staff might miss key risks.

Risk assessments were not robust enough to give staff the information they required. Risk assessments were not always up to date and reflect a person's current needs. PRN protocols were not in place for all medicines.

The home feels busy at times with constant call bells ringing, so care workers can get stretched even though they say staffing is enough.

Feedback we received reflected that at times the home appeared busy and call bells were constantly ringing. We observed this to be the case during our inspection.

Fall records and accident audits do not look at patterns to prevent repeats, so the same issues might keep happening.

An accident and incident audit were completed each month, however, this did not include an analysis for patterns and trends. We could not be assured people who had multiple falls for consecutive months were reduced due to lessons learnt.